Start quickly with the most recent versions of Word, Excel, PowerPoint, Outlook, OneNote and OneDrive —combining the familiarity of Office and the unique Mac features you love. Work online or offline, on your own or with others in real time—whatever works for what you’re doing. Solution: Check with your account administrator to see what version of Exchange Server hosts your account. Outlook for Mac supports accounts managed by Microsoft Exchange Server 2010 Service Pack 2 or later versions, or Microsoft 365 for business. Cause: Your account credentials or Exchange server name are incorrect.

I was recently looking to backup my emails from a Microsoft Exchange server, but I noticed that my older emails were missing. Scrolling down, it appeared that I could only see emails from the last year. If I searched within Outlook I could eventually find the older emails, but they were missing from my inbox. My assumption was that this was an Outlook setting rather than an issue with the server, and research proved me correct. Luckily, this can be fixed quite easily.

First, in Outlook, go to the File menu, and under Info choose the required account. Then, click Account Settings and select “Account Settings…”

Next, select your email account and then click “Change…”

Microsoft Exchange For Mac Outlook 365

Finally, under “Download email for the past:”, move the slider all the way to the right and then click Next.

Microsoft Exchange Server For Outlook

Outlook should now retrieve all your old emails, so you can archive them or do as you wish!